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Consumers Say Free Trials from Auction Agency are Anything But Free
Better Business Bureau
July 29, 2010 | Comment on this article
Austin, TX – BBB has issued an F rating to Auction Agency, an Austin-based company which lists foreclosed homes and automobiles for sale on the Internet. Consumer complaints received by BBB allege Auction Agency represented their service as a free trial, then later assessed charges for unrequested services. Additionally, several disputes allege dissatisfaction with the company’s services.
In May 2010, BBB contacted Auction Agency to request responses to multiple unanswered consumer complaints and to address the underlying causes of these disputes. Despite assurances that responses would be forthcoming, BBB has received no correspondence from the company as of July 21, 2010.
Christian Hunter, owner of Auction Agency, runs several other companies including HomeCentrix LLC which provides foreclosure services and information via foreclosureagency.com, myforeclosurefinance.com, nationalreponetwork.com and publicloanconnect.com. Consumers frequently name these services in complaints to BBB as memberships they allegedly did not sign up for. For more details, visit Auction Agency’s BBB Business Review here.
Additionally, Hunter is CEO of the holding company Second Meta LLC and debt settlement company State Pay, co-Manager of Attention Ventures LLC and owner of My Town Media LLC. My Town Media attracted recent media attention for suddenly ceasing operations and failing to pay employee wages.
Clarify Details for Free Trail Offers:
· Verify when the free trial starts and ends.
· Read terms and conditions carefully for any hidden information that may not be communicated directly.
· Find out if accepting a product at the end of the free trail automatically transfers to a renewing plan.
To check the reliability of a company and find trustworthy businesses http://www.bbb.org , visit BBB.
About BBB:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.
Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.
Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748. |
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