Friday, December 19, 2014
1012 C Street Floresville, TX 78114 Phone: 830-216-4519 Fax: 830-393-3219
Online Tutoring Company Targets Students
Students Say Online Company, TutorNext, is Not Delivering Grade A Service
San Antonio, TX -- Students working hard to get ahead or preparing for year-end tests like the TAKS or SATs are turning to online sources for help. However, BBB warns students to be wary of TutorNext, an online company which earned an F rating from BBB for failure to respond to a pattern of recent complaints.
Complaints to BBB allege poor quality of tutoring services and difficulty connecting to a tutor despite the claim of “24/7 service.” One student stated they waited four hours for a tutor to become available. Other students say TutorNext automatically renews monthly memberships resulting in unauthorized charges of up to $200 on their credit cards. Students further allege that TutorNext does not honor requests for cancellations or refunds. BBB reports the company has failed to respond to all 6 of their complaints filed in the past seven months. Click here http://www.bbb.org for TutorNext’s current BBB Business Review.
The company claims to offer one-on-one supplemental education services for K-12 and college students at www.tutornext.com <http://click.icptrack.com/icp/relay.php?r=36891731&msgid=229769&act=5AHF&c=693839&destination=http%3A%2F%2Fwww.tutornext.com%2F> . The website invites students to ask questions about math, English or science and states, “Connect to a Tutor for Free!” When asked about the free tutoring services, the company replies that the services are no longer free and require a subscription.
TutorNext does not provide a mailing address on their website and encourages students to contact them via email or by a toll-free phone number. In addition, the company's terms of service, available on their website, make reference to the “jurisdiction for any court action (being) in the State of Karnataka,” a state in South West India. A BBB investigation also found that the company’s website is registered in Canada. Consumers are warned the company may not be operating from a United States-based location.
When looking for an online tutoring company, BBB recommends the following:
· Start With Trust - Consumers can visit http://www.bbb.org to check on a company’s reputation and record for customer satisfaction. You can look for the BBB Seal and click to confirm that it is valid.
· Read the Fine Print -- Make sure to understand a company’s full refund policy and how to contact them with any issues.
· Confirm Your Online Purchase is Secure -- Consumers should always look in the address box for the “s” in https and in the lower-right corner for the “lock” symbol before paying. If there are any doubts about a website, BBB recommends right-clicking anywhere on the page and selecting “Properties.” This will let you see the real URL (website address) and the dialog box will reveal if the website is encrypted.
· Pay with a Credit Card -- Under federal law, consumers have dispute rights for unauthorized charges. In addition, many card issuers have “zero liability” policies under which the card holder pays nothing if someone steals their credit card number and uses it.
*A local consumer is available for media interviews upon request.
To check the reliability of a company , visit http://www.bbb.org .
About Better Business Bureau:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.
Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.
Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748.
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