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Scam Central

Aggressive Debt Collectors Harassing Consumers Nationwide

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February 11, 2011 | 3,004 views | Post a comment

BBB Warns Consumers to Take Precaution and Guard Personal Information

Austin, TX -- In the past three months, BBB has received 11 complaints from consumers nationwide regarding aggressive phone calls from United Legal Alliance, a company that claims to be based in San Antonio, Texas. BBB has issued the company an F rating due to the number of complaints filed against the business.

Complaints filed with BBB allege that consumers have received phone calls from company representatives and were threatened with legal action or arrest if they did not immediately settle an unpaid debt or set up a payment plan. Several consumers were intimidated into allowing the company to debit as much as $800 from their bank account. Other consumers refused to pay and requested written substantiation of debts or receipts of payments made but never receive them. Many consumers have stated that the debts this company attempted to collect from them are not valid.

Due to the insufficient company contact information provided, BBB has been unable to track down a company representative to address the 11 recent complaints. The San Antonio building address the company provided to consumers appears to be non-existent and the phone number provided with a (210) area code is only answered by a recording device. Messages left on the recording device have not been returned.

Click here for United Legal Alliance’s current BBB Business Review.

BBB advises consumers to follow the tips below to avoid problems with debt collection agencies:

1) Ask Questions About the Debt. If the caller does not tell you who they work for, where the actual debt is from or which business hired them to collect the debt, these are signs the caller may be trying to scam you.

2) Request Written Proof. Ask the caller for written documentation about the debt and also request they stop contacting you. The Fair Debt Collections Practices Act requires a debt collector to give you a validation notice within 5 days of contacting you about a debt.

3) Don’t Give or Confirm Personal Information. Quite often the purpose of a phony debt collection scam is to steal your identity or your money. Until the caller can send you written proof, never give them your personal information.

4) Tell BBB. You can file a complaint online at if you believe a scammer has contacted you to collect a phony debt.
To check the reliability of a company and find trustworthy businesses, visit BBB

About Better Business Bureau:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748.

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