Warning: Online T-shirt Retailer Does Not Deliver
San Antonio, TX -- Complaints continue to pile up against online t-shirt company, Ray's Garage, Inc. regarding consumers paying for customized t-shirts but never receiving them. BBB has notified the company of ten complaints filed against them in the past 2 months, but the company has failed to respond.
While the company’s website is registered to an Austin-based location, the complaints filed against the company are generated from consumers nationwide. The complaints allege that the t-shirts ordered have never been received following the online payment. In addition, several consumers also report that they are unable to get a response from the business regarding the status of their delivery.
BBB advises that Ray's Garage, Inc., the t-shirt retailer, is not related to or affiliated with Ray's Garage, an automobile repair and service company also located in Austin, TX. The automobile repair shop, Ray's Garage, does not sell t-shirts online.
Click here for the current BBB Business Review on Ray’s Garage, Inc. which reports BBB has issued the company an F rating for failure to respond to consumer complaints.
BBB advises consumers to consider the following advice before purchasing a product online:
- Do Your Research: Shoppers should always review an online retailer on bbb.org to check on the seller’s reputation and record for customer satisfaction.
- Pay with a Credit Card: It is best to use a credit card when shopping online, because under federal law the shopper can dispute the charges if he or she doesn’t receive the item.
- Keep Documentation of Your Order: After completing the online order process, a shopper will be provided with confirmation. BBB recommends printing a copy of the confirmation and any indication of the expected delivery timeframe for future reference.
- Know Your Rights: Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund.
To check the reliability of a company and find trustworthy businesses, visit BBB.
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Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.
Contact BBB serving Central, Coastal and Southwest Texas at (512) 445-4748.