Saturday, March 28, 2015
1012 C Street  •  Floresville, TX 78114  •  Phone: 830-216-4519  •  Fax: 830-393-3219  • 

WCN Site Search


Lost & Found

Found: Small female Dachshund in the area of CR 319 and CR 307, La Vernia. Call to identify, 210-323-9085.

VideoHuge male Siamese cat, missing from Hickory Hill off 539 since 3/19/15. Mostly inside cat, family is devastated. Please call 830-947-9988 or call/text 830-534-0529 if found/seen.

VideoLost! Red female dog, named Mellie. Corgi build, stocky, short legs. Creekwood or Eagle Creek Ranch. Please call Christy 501-442-1812 or Kevin 210-577-8364 anytime! We miss our girl so much!
More Lost & Found ads ›

Help Wanted

Mission Road Ministries is a nonprofit organization serving more than 825 children and adults with intellectual & other developmental disabilities each day with residential, day services and vocational programs in San Antonio, Texas helping clients reach independence, productivity and inclusion in the community. Seeking Residential Care Professionals for our Children and Adult Programs; FT, PT.  $8-$10.25/hr. depending on experience and education.  Must be at least 21 years of age; pass background check and drug testing.  Interviews every week. Call for an appointment, 210-924-9265.
The Floresville Independent School District is accepting applications for Grounds Maintenance Worker. Terms of employment: 260 days, 5 days per week, 8-hour workday per year; hours may be modified based on changes in mission requirements. Primary purpose: To help maintain the physical school plant in a condition of operating excellence so that full educational use of it may be made at all times. Education/Certification: License requirements, Texas Motor Vehicle Operators License, Structural Pest Control Board Technician Pesticide License. Special Knowledge/Skills: 1. Good knowledge of the operation, trouble shooting, repair and maintenance of ground maintenance equipment. 2. Must demonstrate good mathematical calculation skills and reading comprehension skills. 3. Good knowledge of safety precautions to avoid injury to himself and other. Experience: Prior lawn care experience or grounds maintenance experience in an educational institution or environment. Interested applicants will need to apply online at www.FISD.us.
More Help Wanted ads ›

Featured Videos





Video Vault ›
TNMCRE/MAX homeRichardson Chevrolet home

Consumer Updates


Prison Call Solutions incarcerates consumers’ money




E-Mail this Story to a Friend
Print this Story

Disclaimer:
The author of this entry is responsible for this content, which is not edited by the Wilson County News or wilsoncountynews.com.
Better Business Bureau
December 15, 2011 | 2,848 views | Post a comment

SAN ANTONIO, Texas -- Susan Blake-Caldwell realized her error almost immediately. She was trying to set up a service to contact a loved one who was incarcerated, and thought she had found the company the prison had recommended.

Instead, the Canyon, Texas, resident set up an account with Prison Call Solutions, an Austin company that has racked up 23 complaints with Better Business Bureau since August.

Prison Call Solutions promises on its website to lower consumers’ costs on calls from prisons by 80 percent. The service works by setting up a relay system that allows incarcerated persons to call their loved ones using a local telephone number, supposedly saving on long-distance charges.

Consumers told BBB they paid Prison Call Solutions upfront fees to activate a service they were never able to use, either because it did not work or the prison facility would not contract with the company. When the consumers tried to get a refund, they were transferred to various departments or disconnected.

BBB has not received an answer from the company about any of the complaints filed by consumers nationwide or concerns about the company’s advertising, including the discount claims and a satisfaction guarantee.

Blake-Caldwell said she tried to get a refund within 15 minutes of signing up with Prison Call Solutions, once she realized she had contacted the wrong company.

“It was over $96,” she said. “But what bothered me is that the company seemed to be nothing more than a store front to rip people off. I would be surprised if anyone actually got service from them.”

Initially, representatives promised Blake-Caldwell a full refund, but she never received confirmation from the company. When she called back, she was told the supervisor was out of the office and would not be back for days.

After that, she said, representatives stopped answering the phone. She made a series of phone calls to different departments. With each call, representatives transferred her multiple times and eventually the call dropped.

“They begin hanging up on me,” she said.

Cindy VanderPeyl said she also came across Prison Call Solutions in a case of mistaken identity.

Her daughter had a friend she was trying to contact in prison and was dealing with a company named PCS to provide service. When she needed to add minutes to her service, VanderPeyl found Prison Call Solutions online and thought it was the same company.

After activating service, she found out the facility where her daughter’s friend was incarcerated did not accept calls from Prison Call Solutions.

“They are advertising a product, and basically, it’s unusable,” VanderPeyl said. “I did try calling Prison Call Solutions several times. I paid for service and I received a number that is unusable.”

Prison Call Solutions advertises a satisfaction guarantee on its website, but does not provide details for how the company will compensate a dissatisfied customer.

VanderPeyl said, like Blake-Caldwell, when she called requesting a refund, representatives transferred the call and then hung up on her. She eventually gave up.

Blake-Caldwell, however, persisted with her attempts to contact the company. When she was finally able to connect, she said she felt intimidated by the man on the other end of the line.

“It was like he was threatening me. ‘I know where (your loved one) is, and if you don’t leave us alone, we’re going to retaliate,’” she said. “He had that mean sound in his voice.”

She reported the company to the Austin Police Department. A detective tried contacting the company and had the same issues Blake-Caldwell encountered.

“He said he went by (the company’s advertised address) ... but apparently there’s nobody there,” she said.

BBB investigators found that Prison Call Solutions’ website contains an address that is actually a mailbox rented from another company.

In addition, the company did not register with the Texas Secretary of State until Aug. 23. BBB received its first complaint against the company Aug. 4.

VanderPeyl and Blake-Caldwell each said they would advise others to stay far away from Prison Call Solutions.

“I think it’s totally bogus,” VanderPeyl said.

For those who need a service to contact a loved one in prison, BBB offers the following tips:

· Contact the facility first. Different facilities will contract with different communications services. Call to ensure the company you are considering will work with the facility in question.

· Read the fine print. Before you pay for anything, check the company’s refund policy and ask what to do if the service does not work.

· Get it in writing. Make sure any guarantees or discounts and their limitations are spelled out in a written contract. Do not accept a verbal promise from a sales representative.

· Start with trust. View the company’s BBB Business Review for background information and complaint statistics.

To check the reliability of a company and find trustworthy businesses, visit bbb.org.
 
‹ Previous Blog Entry
 

Your Opinions and Comments


Be the first to comment on this story!


You must be logged in to post a comment.




Not a subscriber?
Subscriber, but no password?
Forgot password?

Consumer Updates Archives


Thinkport-Exede Right-side w/link, home page group
HEB -Manufacturing Right-side w/link, home page group
DDS Dentures & Dental Services Right-side banner
Caraway Ford
Sherwood Surveying
Abrego Lake
Drama Kids
Floresville EDC
LV Foundation for the Arts music fest
Pursch Motors
WCN border security forum video 2014
Wilson's Auto Chooser
John D. Foster home
WCN
Pat Brown Realtors, Inc. home
Hoelschers home
Heavenly Touch homeChester WilsonTriple R DC ExpertsVoncille Bielefeld homeSacred Heart SchoolAllstate & McBride Realty

  Copyright © 2007-2015 Wilson County News. All rights reserved. Web development by Drewa Designs.