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Consumer Updates

Avoid being super scammed by Super Bowl scammers

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January 24, 2012 | 1,775 views | Post a comment

BBB offers tips for those super-fans looking for Super Bowl tickets or travel packages

AUSTIN, Texas -- Feb. 5, the New England Patriots and the New York Giants will compete for the title of National Football League champion. Indianapolis is expecting close to 150,000 visitors for Super Bowl XLVI, many of whom will be out-of-town fans traveling long distances to see their teams compete. Better Business Bureau reminds consumers to use caution when purchasing tickets or travel packages for the big game.

Those super-fans hoping to make it to the Super Bowl have a couple options when it comes to buying tickets to the game. Consumers can go through what’s known as the “primary market,” which consists of companies that contract with venues and promoters to sell seats at their events. Another option is the “secondary market,” which is a marketplace where people can buy and resell tickets they’ve purchased.

As the Super Bowl is one of the biggest sporting events of the year, Giants and Patriots fans can expect to pay a premium for their tickets. Most Super Bowl tickets are being advertised starting anywhere from $2,000-$15,000.

Nationally, BBB received 1,957 complaints against ticket sellers in 2011. Most complaints allege tickets were misrepresented, not delivered within the estimated timeframe or consumers never received their tickets at all.

Follow these tips when looking for a Super Bowl XLVI game ticket:

· Take the time to properly research and compare tickets. Go to to find a trustworthy supplier or reseller.

· Ticket brokers should provide clear details concerning the terms of the transaction. For instance, whether the tickets are guaranteed; how they will be sent to you and the timeframe for delivery; and the broker’s refund, rescheduling and cancellation policies. Ask about surcharges.

· Do not buy tickets from Internet sites that are not secure or lack a privacy policy; fail to disclose their refund, rescheduling and cancellation policies; do not provide a telephone number and fixed place of business; or insist on cash payment.

· Verify the location of the seats on a seating chart to avoid being misled into purchasing obstructed view seats or seats that do not exist.

· Pay with a credit card or third party payment processors, such as PayPal, which offers additional protection and allows you to track your purchase.

If considering a travel package:

· According to the U.S. government's “Truth in Ticketing” rules, tour operators advertising a Super Bowl travel package that includes a flight and game tickets are required to have the game tickets in hand or a written contract for the tickets.

· Go to to find a trustworthy travel agent or tour company.

· The details of the package should be listed in writing, including final price, travel itinerary, rescheduling and cancellation penalties, delivery information and all other specifics of the package, including the name of the hotel and airline.

· Pay with a credit card or third party payment processors, such as PayPal, which offers additional protection and allows you to track your purchase.

· Follow up with the travel promoter a few days before departure to confirm all reservations.

· Be skeptical of a postcard or phone solicitation saying you've been selected to receive a Super Bowl travel package.

To check the reliability of a company and find trustworthy businesses, visit

About Better Business Bureau:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Contact BBB serving Central, Coastal, Southwest Texas and the Permian Basin at (512) 445-4748.
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