Friday, May 6, 2016
1012 C Street  •  Floresville, TX 78114  •  Phone: 830-216-4519  •  Fax: 830-393-3219  • 

WCN Site Search


Preview the Paper Preview the Paper

Preview this week's Paper
A limited number of pages are displayed in this preview.
Preview this Week’s Issue ›
Subscribe Today ›

Lost & Found

*Includes FREE photo online! mywcn.com/lostandfound
Lost: Border Collie, black and white male, one eye, microchipped, C.R. 319/F.M. 775 area. 210-382-2167.

VideoFound downtown Floresville. Small, friendly, young dog, Sheltie/terrier mix (maybe?) 830.393.8303 or 210.274.6884
More Lost & Found ads ›

Help Wanted

Although we make every effort to spot suspicious ads before they run, one may occasionally get into print. If that happens, we ask the consumer to call us ASAP so that we can take corrective action.
Sears Hometown Store in Floresville, Texas is hiring warehouse/delivery driver and full-time sales associates. Applicants must be self-motivated, with great customer service and sales experience. Management skills and bilingual a plus. Qualified applicants may apply in person at 2301 10th St., Floresville. No calls please.
More Help Wanted ads ›

Featured Videos





Video Vault ›
You’ve been granted free access to this subscribers only article.

Agriculture Today


Forget e-mail, new technology trend




E-Mail this Story to a Friend
Print this Story
February 1, 2012 | 4,471 views | Post a comment

By Sean Belanger


Imagine you’re in the United States, but you speak no English. You fall ill and go to the hospital but you can’t tell the doctor that your pain is sharp and radiates from front to back; that you’re allergic to penicillin; that you have a history of asthma. You’re being seen in the best health-care system in the world, but you can’t access it because the doctor doesn’t understand you.

You fear a misunderstanding could kill you, or you’ll die waiting for them to find someone who speaks your language.

Your physician pulls out his iPad and in seconds you’re talking to a professional interpreter via a high-definition video conference call. This person can see you point to and explain your pain; she can follow along as the physician examines you. If your illness is serious, this phone call may have just saved your life.

That’s the vision of Stratus Video, a company that launched in early 2011 as the corporate child of a national video relay services provider for the deaf and hard-of-hearing community. The Z, as that service is now called, was the first to offer 24/7 availability and is utilized in government agencies and businesses across the country, including the Social Security Administration, Boeing Corp., and Walmart.

The future of that technology is one that saves both businesses and consumers time, money, and frustration, said Sean Belanger, CEO of Stratus Video, which is already providing on-demand video interpreting service for hospital patients with limited or no English.

“With the enormous success of our products and services, we are moving into a new era of video technology,” Belanger said. “On-demand, high-definition mobile video conferencing linked to a 24/7 call center can solve life-or-death problems, like the hospital patient who needs an interpreter fast. And it can make life much simpler for both service providers and customers, like the client who can’t figure out how to install his printer cartridge.”

The technology lays the foundation for simplifying life -- for consumers who access call centers to resolve problems and the support people who answer those calls, Belanger said.

“We’re not far from a future where your Maytag repairman dials into a call center from the field for live video support,” Belanger said. “Or the customer herself calls in and is visually instructed on how she can replace the part herself. Instead of the customer and the support person wasting their time struggling to communicate, problems get resolved quickly.”

The company offers three video relay services that lay the groundwork for that vision:

• ZVRI: A video language interpretation tool. It’s cloud-based and provides on-demand video interpretation for American Sign Language and spoken languages.

•Video Call Center: Integrates video communication into customer service for face-to-face communications, while making it easier for employees to do their jobs more efficiently.

• ViewME: A cloud-based high-definition video communication tool that links business employees, customers, and suppliers.

“The world has gone video,” said Belanger. “Video phone technology adaption is increasing at a rapid pace. Every day, 23 million Skype users are on-line; YouTube serves more than 2 billion videos per day. Personal adaption of video is across all age groups, not just the 14- to 35-year-olds.”

Want to look into the future? It’s face-to-face contact, now acceptable for business class, on all of your mobile devices.

Sean Belanger is the chief executive officer of Clearwater, Fla.-based CSDVRS, the parent company of Stratus Video, and CEO of Stratus. A graduate of Virginia Tech, he has 30 years’ experience in the technology industry. He previously served as CEO of the Paradyne Networks and general manager of 3Coms’ network service provider division.
 

Your Opinions and Comments


Be the first to comment on this story!


You must be logged in to post a comment.




Not a subscriber?
Subscriber, but no password?
Forgot password?

Agriculture Today Archives


Coupons ag-right
Heavenly Touch homeTriple R DC ExpertsEast Central Driving SchoolVoncille Bielefeld homeAllstate & McBride Realty

  Copyright © 2007-2016 Wilson County News. All rights reserved. Web development by Drewa Designs.