You’ve been granted free access to this subscribers only article.
Tips to alert public of fraudulent callers claiming to be from Microsoft
AUSTIN -- Better Business Bureau is alerting consumers of a phone scam in which the caller claims to be from Microsoft. The caller offers to solve a consumer’s computer problems or sell him or her a software license, all in an effort to gain remote control access to the consumer’s computer.
Pam Webster called BBB to report she received a phone call from a “Microsoft employee” who told her he had recognized a virus on her computer. From almost the instant the conversation started, Webster realized this call was not made with good intentions.
“The man identified himself as being from Microsoft tech support and said he had identified that my computer had a virus,” said Webster. “He directed me to go to my computer and proceeded to give me directions to ‘get rid of the virus.’”
Webster, who works with computers on a daily basis, realized almost immediately that the directions being given were the same steps she follows when her IT department needs full, remote access to her computer. Webster did not allow the caller to proceed any further.
According to Microsoft, once these scammers have access to the computer, they can install malicious software, steal personal information, take control of the computer remotely, or direct consumers to fraudulent websites where they are asked to enter their credit card information.
Microsoft’s Online Safety and Security Centre states that neither Microsoft nor its partners make unsolicited phone calls.
Here are some of the organizations that cybercriminals claim to be from:
•Windows Service Center
•Microsoft Tech Support
•Windows Technical Department Support Group
•Microsoft Research and Development Team (Microsoft R & D Team)
BBB advises consumers to follow these tips to protect themselves from scammers attempting to access their computer:
•Go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.
•Install virus detection. To help protect your computer from viruses, make sure you have virus detection software installed on your computer. This software can also help identify if a virus appears on your computer.
•Don’t trust cold calls. Never give out personal information over the phone to someone you don’t know. If the caller claims there is a security threat to your computer, hang up and call your computer company directly.
•Find a computer repair company you can trust. Go to BBB Member Pages to find a BBB Accredited Business you can trust.
To check the reliability of a company and find trustworthy businesses, visit bbb.org.
Your Opinions and Comments
Be the first to comment on this story!
You must be logged in to post a comment.
Agriculture Today Archives
Customs intercepts pest new to the United States (May 25, 2016)
Does wounded tree have a chance? (May 25, 2016)
Livestock Market Reports (May 25, 2016)
Mother Nature whips Wilson County crops (May 25, 2016)
Scrapie confirmed in Texas (May 25, 2016)
TDA Market Recap (May 25, 2016)
Texas Hay Report (May 25, 2016)
Beef cattle seven-year decline ends (May 18, 2016)
Educational video for water well owners (May 18, 2016)
Free Beef Quality Assurance training set for May 25 (May 18, 2016)
Fretwell wins Region 8 high school all around rookie saddle (May 18, 2016)
Grant to restore, enhance the monarch butterfly habitat (May 18, 2016)
Grass-fed beef conference (May 18, 2016)
Gun safety and barbecue in New Braunfels (May 18, 2016)
La Vernia Poultry Judging wins state, advances to nationals (May 18, 2016)
Lawn, landscape, rainwater program May 21 in Floresville (May 18, 2016)
Lesser prairie chicken off the list (May 18, 2016)
Livestock Market Reports (May 18, 2016)
Luling Foundation Field Day (May 18, 2016)
Protecting your tomatoes (May 18, 2016)
TDA Market Recap (May 18, 2016)
Texas Hay Report (May 18, 2016)
As El Nińo fades, expect warmer, drier weather says Texas A&M expert (May 11, 2016)
Floresville team wins second at state (May 11, 2016)
Livestock Market Reports (May 11, 2016)
Llamas, load up! (May 11, 2016)
TDA Market Recap (May 11, 2016)
Texas Hay Report (May 11, 2016)
Transplanting mountain laurels (May 11, 2016)
2016 La Vernia Junior Livestock & Poultry Show (May 4, 2016)
Beef, forage symposium May 10 (May 4, 2016)
Cattle raisers’ crime watch (May 4, 2016)
Corn acreage increases in Texas (May 4, 2016)
Help controlling the weeds (May 4, 2016)
Krueger leads the way at La Vernia stock show (May 4, 2016)
Land Heritage nomination deadline nears (May 4, 2016)
Livestock Market Reports (May 4, 2016)
TDA Market Recap (May 4, 2016)
Texas Hay Report (May 4, 2016)
May 2016 Gardening Calendar (May 1, 2016)