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Breaking News

Thousands may lose Internet access on July 9, but fix is easy

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Better Business Bureau
July 5, 2012, 2:31pm
4,366 views | 12 comments

BBB urges consumers and businesses to run a diagnostic test to see if they are affected

AUSTIN, Texas -- Hundreds of thousands may lose Internet access on July 9. Better Business Bureau is urging consumers and businesses to run a quick and easy diagnostic test to see if their computers are infected.

Last November, the FBI took down the servers of international hackers operating out of Estonia. The hackers had already successfully downloaded malware onto more than half a million computers, turning off virus updates and redirecting consumers to fraudulent websites.

The FBI set up clean servers to replace the ones that were running the scam. Victims have been redirected to those clean servers ever since, usually without any knowledge they were infected in the first place.

The rescue servers were to be active until March, but a court ruling extended the program until July 9. At that time, the clean servers will be turned off and anyone still infected with the malware will lose Internet access. According to the release, the FBI ( believes there are still about 360,000 infected computers in a dozen countries, including the U.S. and Canada.

The FBI’s DNS Changer Working Group ( can detect the malware and explain how to fix infected machines. It takes less than a minute to run the test. If your computer is infected, the DNS Changer Working Group will provide the necessary steps to save your computer. But this must be done by July 9 or you could lose Internet access.

Protect yourself from online scams:

· Research before you click. To try and gain your trust, hackers will create convincing-looking messages that entice consumers to click the advertisement. Before clicking on an unknown popup, take the time to research the company on your own.

· Protect your computer. Install updates to your operating system for free by enabling the option on your computer’s security center. Keep all anti-virus software up-to-date and make sure all security patches and updates are installed for programs that access the Internet.

· Protect your personal information. Don’t provide your personal information or credit card information to an unknown company or website. Look for “https” instead of “http” or a padlock icon at the bottom of the screen which will indicate security software is in place.

To check the reliability of a company and find trustworthy businesses, visit BBB.

About Better Business Bureau:
BBB's mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior.

Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities.

Contact BBB serving Central, Coastal, Southwest Texas and the Permian Basin at (512) 445-4748.

Your Opinions and Comments

matilde serna  
July 17, 2012 3:57am
Is the internet on? Helloo is this thing on? Test test.

La Vernia  
July 16, 2012 4:43pm
WCN I think you can kill the subject. It is now OBE. John L.

Senior Citizen  
Wilson County  
July 16, 2012 4:25pm
Was this a test of how the government could step in "in case of an emergency" and control all communication?

Beji Amhoudi  
La Vernia  
July 16, 2012 4:22pm
So where's the drama? The huge outage? Like I said, a tempest in a tea pot.

Thought You Should Know  
Wilson County  
July 14, 2012 9:18am
Don't get her often Beji. I remember 2k and all the bucks shops made off all the hype not counting what was made from all the sales of new computers. Well said 4 th Generation Texan

4 th Generation Texan  
Sutherland Springs  
July 9, 2012 11:26am
I have always had firewalls, anti virus software, and anti malware programs installed and I have had more than 1 computer over the last 5 years totally disabled by one or more of the viruses or, the message is...don't ... More ›

Beji Amhoudi  
La Vernia  
July 9, 2012 8:50am
I work on malicious software for a living. This software was simple ad-ware which performed DNS redirections to send you to sites it wanted to promote. It had no bot or root-kit capabilities. The social engineering campaign ... More ›

Thought You Should Know  
Wilson County  
July 8, 2012 8:00pm
Beji, anti virus and blockers do not always keep it out all the time. It has also infected a lot more than the count shows. Some have evem put out they should just go ahead and get a new computer if what they had was over a ... More ›

Thought You Should Know  
Wilson County  
July 8, 2012 7:51pm
You can use this link and download a program that will check you system. If you are infected you can either try and delete all of what is on your system by hand or pay their $29.97 that will give you use of their program for ... More ›

July 6, 2012 1:51pm
Thanks for pointing that out, LarryJohn. We have added the link in the article. It is:

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