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Connally Home Health receives award from HHCAHPS for patient satisfaction
Connally Memorial Home Health has been named a 2012 HHCAHPS Honors recipient, a prestigious award recognizing home-health agencies that provide the best patient experience.
Established by Deyta, this annual honor acknowledges the top 20 percent of agencies that continuously provide the highest level of satisfaction through their care as measured from the patient’s point of view. The HHCAHPS Honors identifies the highest-performing agencies ranked by analyzing satisfaction measures covering both performance and improvement of care over a 12-month period.
“The HHCAHPS Honors defines a new standard of excellence in the patient experience for home-health agencies,” said Bill Bassett, Deyta’s vice president of home health. “Identifying the top performers in the home-health industry is our way of recognizing HHAs that are dedicated to providing high quality of care in a patient-centric approach. The resulting patient experience is a key driver of ongoing patient and agency success.”
The HHCAHPS Honors rankings were compiled from the HHCAHPS survey results of more than 1,800 home-health agencies from April 2011 to March 2012. Two domains of performance were used in the calculations covering the 19 questions that comprise the five publicly reported measures on Home Health Compare.
Pam McGrew, R.N. and administrator of Connally Memorial Home Health, stated, “Our agency strives to provide quality care and this award recognizes that hard work and dedication of the entire staff of Connally Memorial Home Health.”
“We are honored and humbled to have received this award for the excellent quality of care and service we are providing to Wilson County and the surrounding communities,” said Jerome Brooks, CEO of Connally Memorial. “This award proves that we’re upholding our vision and values to be the provider of choice and it shows to our patients.”
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November 14, 2012 2:18pm
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