BBB’s name being used in email scam, don’t bite!
SAN ANTONIO, Texas -- Another phishing scam using the name of Better Business Bureau is targeting businesses across country.
Phishing scams look like legitimate email, and they are getting more sophisticated every day. What these con artists are really after is your banking and financial information. And they won’t mind destroying your computer to get it.
What the email asks for:
The email claims that a complaint has been registered against your business, or that a customer has submitted a review of your business. (It doesn’t matter that you might not even OWN a business.) The email directs you to download and complete a form that is attached, or it will direct you to click on a link to view and respond to the consumer posting. Don’t do either!
The “attached form” is actually an executable file that will drop a nasty virus into your system. Once the virus is downloaded, a pop-up message appears that claims your computer is infected with dozens of viruses, and offers to clean your system for a fee. If you provide your credit card or banking information, the scammers will then have access to your funds and could potentially steal your money.
The links in the email are dangerous, as well. They appear to link to the BBB page, but the code behind the link will actually route your browser to a website where malware is dropped into your computer. The malware is written in such a way that it usually passes by anti-virus programs undetected. Once the malware is in place, the scammers sniff out your banking information, including user names and passwords, and use your system to send more emails out to your contacts.
If you receive this email:
If you do not own a business -- disregard any BBB email that claims your company has been the subject of a customer communication.
If you do own a business -- check with your local BBB office to confirm the legitimacy of any email purporting to come from BBB. To find your local office, visit www.bbb.org/find. But never click on a link in an email or download an attachment until you confirm that it came from BBB.
BBB is working diligently to identify and stop the source of these phishing emails and would like you to forward any bogus emails claiming to come from BBB to firstname.lastname@example.org. Don’t worry if you receive a notification that the email could not be delivered because of an attached virus. The message will be pulled from quarantine and examined.
Example of the phishing email:
There are different versions of the email. However, if you receive an email similar to this one, ignore and delete it immediately:
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by December 05, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
To check the reliability of a company and find trustworthy businesses, visit bbb.org.
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