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CPS reminds customers to not fall for scams
SAN ANTONIO -- Criminals are targeting customers for cash before the holidays and threatening to cut off services if an immediate payment is not made. Customers are receiving calls directing them to buy pre-paid cards, usually a Green Dot card, at local area chain stores like Walgreen’s, CVS, Valero, or Walmart. The imposters then direct the customers to call them back and provide the card numbers as bill payments. A software application allows the criminals to identify the numbers provided as CPS Energy when the customer returns the call.
Store cashiers have warned the customers that CPS Energy does not use this process but, in some cases, it did not deter the threatened customer from following the criminals’ instructions.
CPS Energy reminds customers that legitimate utility employees will:
•Never threaten customers with disconnection of service.
•Never direct customers to purchase a pre-paid card to make payment.
•Never call customers to request any credit card or banking information.
•Never ask to enter a house unless the customer initiates the request for service or has received prior notification.
CPS Energy provides customers multiple notifications of overdue bills and disconnect notices. Customers are advised to pay by mail, online at cpsenergy.com, or at a CPS Energy customer service center.
If approached to make a bill payment, call 210-353-2222.
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