Friday, February 5, 2016
1012 C Street  •  Floresville, TX 78114  •  Phone: 830-216-4519  •  Fax: 830-393-3219  • 

WCN Site Search


Preview the Paper Preview the Paper

Preview this week's Paper
A limited number of pages are displayed in this preview.
Preview this Week’s Issue ›
Subscribe Today ›

Lost & Found

*Includes FREE photo online! mywcn.com/lostandfound
Lost: Male Red Nose Pit Bull, "Chevy," wearing an orange collar, friendly, last seen on County Road 403. 830-477-6511 or 830-534-9094.

VideoMissing: Male Boxer, since evening of Jan. 4, Hwy. 97 West, rear of Promised Land Creamery, $500 REWARD. Call 830-391-2240 with information.
More Lost & Found ads ›

Help Wanted

Warning: While most advertisers are reputable, some are not. Unfortunately the Wilson County News cannot guarantee the products or services of those who buy advertising space in our pages. We urge our readers to use great care, and when in doubt, contact the San Antonio Better Business Bureau, 210-828-9441, BEFORE spending money. If you feel you have been the victim of fraud, contact the Consumer Protection Office of the Attorney General in Austin, 512-463-2070.
General labor position for local home builder, must have drivers license, driving trailers, clean up, carpentry work, etc., starting at $10. 210-279-4123.
More Help Wanted ads ›

Featured Videos





Video Vault ›
RE/MAX homeRichardson Chevrolet homeTNMC
You’ve been granted free access to this subscribers only article.

Section A: General News


FELPS shutoff notices now to come via telephone




E-Mail this Story to a Friend
Print this Story

Wilson County News
October 2, 2013 | 1,540 views | 2 comments

FLORESVILLE -- Customers who fall behind on their Floresville Electric Light & Power System (FELPS) electric bills no longer will find a shutoff notice hanging from a doorknob. Instead, said FELPS General Manager Kyle Dicke after the board of trustees’ Sept. 25 meeting, the notice will come via telephone.

Now, FELPS’ interactive voice-response telephone system will place a call to a delinquent customer two working days before the pending shutoff, to alert them of the situation and assist them with resolving the debt. Dicke said thus far, the system has experienced a 96-percent answer rate.

Dicke said that he informed the board that the utility is discontinuing the doorknob hangers due to costs. He said that while customers were billed $25 for the notices, it was costing FELPS more to have a worker drive to the homes and deliver them.

Also with regard to technology, the board authorized Dicke to negotiate the contract language, terms, and pricing for an agreement with Atlanta-based SEDC for FELPS new enterprise resource planning system. Dicke said the system will replace the utility’s current obsolete billing software with a package that includes programs for accounts payable, accounts receivable, and human resources.

In other business, Dicke and the trustees reviewed the purchased-power adjustment for bills mailed Sept. 24. He said that the bills -- which are due Oct. 10 -- will reflect a charge of $10.72 per 1,000 kilowatt-hours of electricity usage.
 

Your Opinions and Comments

 
retiredinlavernia  
lavernia  
October 4, 2013 4:46am
 
Not a good idea - When I pick up the phone and a computer voice starts talking I hang up right away. I can see replacing the written notice with a real person on the phone but not a machine - Does anyone stay on the phone and ... More ›

 
Glenn Quagmire  
Quahog, Rhode Island  
October 3, 2013 2:44pm
 
Now hold up. If yo lights is bout to get cut off, yo phone prolly off, too. Then what?

Share your comment or opinion on this story!


You must be logged in to post a comment.




Not a subscriber?
Subscriber, but no password?
Forgot password?

Section A: General News Archives


Full article available to Wilson County News subscribers only. Click here to subscribe. Agencies uncover $400K in stolen vehicles, parts (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. China Grove begins vote on tax rollback (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Clock running out for Floresville recall issue (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Connally expands high-tech health care (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Council action changes boards (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Court Update (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Deputies charge Floresville spurned lover with arson (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Deputies investigate recent thefts (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Editorial: The demand for villains (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Editorial: What’s in a city charter? Is it like a … Constitution? (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Eight-liner opponents face deadline (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. FELPS pools tornado damage claim with city, Floresville ISD (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Floresville USDA accountant resigns (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Free CERT disaster course (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Get a free heart health screening in Kenedy Feb. 12 (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Greater LV Chamber to meet (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. H-E-B recalls cookware (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Hold on for now (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. It’s all happening at Nixon-Smiley Elementary (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Kicaster area will have fire coverage (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Landfill welcomes China Grove junk (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Letter: Apple Pie author extends thanks (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Letter: Gonzales differs with writer’s conclusion (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Letter: Talamantez truly a man of the people (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Life Line Screening event set in Floresville Feb. 28 (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Mock Republican Debate Feb. 20 (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Nixon-Smiley livestock show set for March (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. One dead in game-room robbery (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Pioneer Award honors Burnside (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Pirates Cove in Poth offers after-school care service (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Police Blotter (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Save the date for Lincoln Dinner (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. School district cops ink deal with city, county (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Second responders to meet (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Stockdale, La Vernia units respond to back-to-back fires (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Tanneberger is top agent (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Weigh in on Loop 410 changes (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. Wilson County Hermann Sons lodges meet new-member goal (February 3, 2016)
Full article available to Wilson County News subscribers only. Click here to subscribe. ‘Loving’ heart-shaped treats are for the birds (February 3, 2016)