You’ve been granted free access to this subscribers only article.
FELPS shutoff notices now to come via telephone
Wilson County NewsOctober 2, 2013 | 1,517 views | 2 comments
FLORESVILLE -- Customers who fall behind on their Floresville Electric Light & Power System (FELPS) electric bills no longer will find a shutoff notice hanging from a doorknob. Instead, said FELPS General Manager Kyle Dicke after the board of trustees’ Sept. 25 meeting, the notice will come via telephone.
Now, FELPS’ interactive voice-response telephone system will place a call to a delinquent customer two working days before the pending shutoff, to alert them of the situation and assist them with resolving the debt. Dicke said thus far, the system has experienced a 96-percent answer rate.
Dicke said that he informed the board that the utility is discontinuing the doorknob hangers due to costs. He said that while customers were billed $25 for the notices, it was costing FELPS more to have a worker drive to the homes and deliver them.
Also with regard to technology, the board authorized Dicke to negotiate the contract language, terms, and pricing for an agreement with Atlanta-based SEDC for FELPS new enterprise resource planning system. Dicke said the system will replace the utility’s current obsolete billing software with a package that includes programs for accounts payable, accounts receivable, and human resources.
In other business, Dicke and the trustees reviewed the purchased-power adjustment for bills mailed Sept. 24. He said that the bills -- which are due Oct. 10 -- will reflect a charge of $10.72 per 1,000 kilowatt-hours of electricity usage.
Your Opinions and Comments
October 4, 2013 4:46am
Quahog, Rhode Island
October 3, 2013 2:44pm
Share your comment or opinion on this story!
You must be logged in to post a comment.
Section A: General News Archives
City says no more streetlights (October 7, 2015)
CMMC offers low cost mammograms (October 7, 2015)
County judge invites taxpayers to Town Hall (October 7, 2015)
Court Update (October 7, 2015)
Crosscurrents characterize city session (October 7, 2015)
Deputies charge game-room owners (October 7, 2015)
Does the right to collect still exist? (October 7, 2015)
Early detection vital to treating breast cancer (October 7, 2015)
Editorial: Challenges of democracy (October 7, 2015)
Editorial: Do not kill police officers, black people, white people, or any people (October 7, 2015)
Editorial: Good riddance, John Boehner! (October 7, 2015)
Editorial: President Obama once again too quick to ‘jump the gun’ (October 7, 2015)
Feather Fest 5K walk/run winners (October 7, 2015)
FELPS estimates near $1M savings after refinancing ’02, ’05 bonds (October 7, 2015)
Going hog wild with cook-off, ranch rodeo (October 7, 2015)
Health options workshop is Oct.13 (October 7, 2015)
La Vernia EMS president: Let’s train together (October 7, 2015)
Laubach Cemetery group plans meeting (October 7, 2015)
Letter: Seeking De La Peña family photos (October 7, 2015)
Luther Thomas Elementary earns Blue Ribbon status (October 7, 2015)
Meeting Watch: China Grove City Council (October 7, 2015)
Meeting Watch: Falls City ISD (October 7, 2015)
Meeting Watch: Floresville 4A Corp. (October 7, 2015)
Paxton: Attorney misled immigrants (October 7, 2015)
Pilot digital photography workshops coming to parks (October 7, 2015)
Police Blotter (October 7, 2015)
Texas A&M-San Antonio opens to freshmen Oct. 1 (October 7, 2015)
Texas secures highest credit ratings (October 7, 2015)
Water rules affect all Texans (October 7, 2015)
West Nile survivor shares story of recovery (October 7, 2015)