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Section A: General News


FELPS shutoff notices now to come via telephone




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Wilson County News
October 2, 2013 | 1,570 views | 2 comments

FLORESVILLE -- Customers who fall behind on their Floresville Electric Light & Power System (FELPS) electric bills no longer will find a shutoff notice hanging from a doorknob. Instead, said FELPS General Manager Kyle Dicke after the board of trustees’ Sept. 25 meeting, the notice will come via telephone.

Now, FELPS’ interactive voice-response telephone system will place a call to a delinquent customer two working days before the pending shutoff, to alert them of the situation and assist them with resolving the debt. Dicke said thus far, the system has experienced a 96-percent answer rate.

Dicke said that he informed the board that the utility is discontinuing the doorknob hangers due to costs. He said that while customers were billed $25 for the notices, it was costing FELPS more to have a worker drive to the homes and deliver them.

Also with regard to technology, the board authorized Dicke to negotiate the contract language, terms, and pricing for an agreement with Atlanta-based SEDC for FELPS new enterprise resource planning system. Dicke said the system will replace the utility’s current obsolete billing software with a package that includes programs for accounts payable, accounts receivable, and human resources.

In other business, Dicke and the trustees reviewed the purchased-power adjustment for bills mailed Sept. 24. He said that the bills -- which are due Oct. 10 -- will reflect a charge of $10.72 per 1,000 kilowatt-hours of electricity usage.
 

Your Opinions and Comments

 
retiredinlavernia  
lavernia  
October 4, 2013 4:46am
 
Not a good idea - When I pick up the phone and a computer voice starts talking I hang up right away. I can see replacing the written notice with a real person on the phone but not a machine - Does anyone stay on the phone and ... More ›

 
Glenn Quagmire  
Quahog, Rhode Island  
October 3, 2013 2:44pm
 
Now hold up. If yo lights is bout to get cut off, yo phone prolly off, too. Then what?

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