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Consumer Updates

Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat an

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U.S. Consumer Product Safety Commission
December 17, 2013 | 3,764 views | Post a comment

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of Product: HP Chromebook 11 power supply/charger

Hazard: The computer’s charger can overheat and melt, posing fire and burn hazards.
Remedy: Replace

Consumer Contact: Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at and click on the Chromebook link at the top of the page and then click on Support for more information.

Photos Available at

Recall Details

Units: About 145,000 units

Description: This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.

Incidents/Injuries: Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.

Remedy: Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.

Sold at: Best Buy stores nationwide and online at,, Google Play at, and HP Shopping at from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.

Importer: Google Inc., of Mountain View, Calif.

Distributor: Hewlett-Packard Company (HP), of Palo Alto, Calif.

Manufactured in: China
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