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Section A: General News


FELPS warns customers of phone collection scam




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Wilson County News
February 5, 2014 | 3,220 views | 1 comment

The Floresville Electric Light & Power System (FELPS) is urging its customers to be on the lookout for calls demanding payment. The utility has filed a report with the Federal Bureau of Investigation.

General Manager Kyle Dicke said that two customers have complained of receiving calls from someone stating that a payment needed to be made or else electricity service would be disconnected. The caller also said that the best way to ensure quick payment was to set up a wire transfer at Walmart.

One of the customers, whose account was current, said they knew the call was a ruse when the caller asked for $2,000. Dicke said the amount also was excessive when compared to the customer’s usage pattern.

“We never make phone calls to solicit payments,” he said. “We’ll inform customers of the past-due amount and give them the option to make payments.”

Dicke said anyone receiving a call demanding payment should not comply. He suggests calling FELPS at 830-216-7000 to verify account status. Customers also should report the call to their local law-enforcement agency.
 

Your Opinions and Comments

 
William J. Gibbs Jr.  
WCN  
August 8, 2014 1:12pm
 
This scam is again making the rounds in our area. Customers of both FELPS and CPS Energy are reporting these types of incidents. Anyone receiving such a call should contact their electrical supplier for verification and report ... More ›

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