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FELPS warns customers of phone collection scam
Wilson County NewsFebruary 5, 2014 | 3,353 views | 1 comment
The Floresville Electric Light & Power System (FELPS) is urging its customers to be on the lookout for calls demanding payment. The utility has filed a report with the Federal Bureau of Investigation.
General Manager Kyle Dicke said that two customers have complained of receiving calls from someone stating that a payment needed to be made or else electricity service would be disconnected. The caller also said that the best way to ensure quick payment was to set up a wire transfer at Walmart.
One of the customers, whose account was current, said they knew the call was a ruse when the caller asked for $2,000. Dicke said the amount also was excessive when compared to the customer’s usage pattern.
“We never make phone calls to solicit payments,” he said. “We’ll inform customers of the past-due amount and give them the option to make payments.”
Dicke said anyone receiving a call demanding payment should not comply. He suggests calling FELPS at 830-216-7000 to verify account status. Customers also should report the call to their local law-enforcement agency.
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