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Consumer Updates

Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation

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U.S. Consumer Product Safety Commission
March 12, 2014 | 7,513 views | Post a comment

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of Product: Wireless activity-tracking wristband

Hazard: Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.

Remedy: Refund

Consumer Contact: Fitbit, toll-free at (888) 656-6381 from 8 a.m. to 8 p.m. ET daily or online at and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Photos available at
Recall Details

Units: About 1,000,000 in the U.S. and about 28,000 in Canada

Description: This recall involves Fitbit ForceTM wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

Incidents/Injuries: The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.

Remedy: Consumers should contact Fitbit for a full refund.

Sold at: AT&T, Apple Stores, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amaz and from October 2013 to February 2014 for about $130.

Importer/Distributor: Fitbit Inc., of San Francisco

Manufacturer: Flextronics Sales & Marketing AP Ltd., of Port Louis, Mauritius

Manufactured in: China.

The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to a product recall or involve a different hazard with the same product. Please tell us about your experience with the product on
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