Tuesday, February 9, 2016
1012 C Street  •  Floresville, TX 78114  •  Phone: 830-216-4519  •  Fax: 830-393-3219  • 

WCN Site Search


Preview the Paper Preview the Paper

Preview this week's Paper
A limited number of pages are displayed in this preview.
Preview this Week’s Issue ›
Subscribe Today ›

Lost & Found

Lost: Female German Shepherd, 2 years old, pink collar. Lost from Hickory Hill/Great Oaks area off FM539, La Vernia on Thurs. Feb. 4 Reward! (830) 947-3465
Found: Basset Hound, Hwy. 97 W./Hospital Blvd., Floresville. Call 830-391-2153 between 9 a.m.-11:30 p.m.

VideoREWARD. LOST CAT: Gray and white male cat, since Nov. 13, on C.R. 429, Stockdale, wearing a silver collar. Call 512-629-2005 with any information.
More Lost & Found ads ›

Help Wanted

Although we make every effort to spot suspicious ads before they run, one may occasionally get into print. If that happens, we ask the consumer to call us ASAP so that we can take corrective action.
Be skeptical of ads that say you can make lots of money working from the comfort of your home. If this were true, wouldn’t we all be working at home?
More Help Wanted ads ›

Featured Videos





Video Vault ›
TNMCRE/MAX homeRichardson Chevrolet home

Consumer Updates


San Antonio-area company has contract issues




E-Mail this Story to a Friend
Print this Story

Disclaimer:
The author of this entry is responsible for this content, which is not edited by the Wilson County News or wilsoncountynews.com.
Better Business Bureau
April 9, 2014 | 3,767 views | Post a comment

Consumers who do business with San Antonio-area remodeling company All American Home Improvements report making large upfront payments followed by little or no work and a long wait in getting projects done or in getting their deposits back.

Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin found a common theme among complaints filed against All American Home Improvements. Several complaints allege the company does not complete remodeling jobs that were paid for in advance. Disputed amounts are in the $3,000 to $39,000 range.

As of April 8, 2014, BBB has received a dozen complaints against All American Home Improvements in the last year regarding project delays and trouble getting refunds. The business failed to resolve about half of those complaints. However, the business did resolve some complaints by issuing a refund.

Although All American Home Improvements is not accredited, consumers notified BBB that the company is using contracts with a version of the BBB Accredited Business seal. BBB has requested the company quit using the seal on its printed material, but consumer complaints continue to report the trademark violation.

The company is located at 2041 Universal City, Blvd., Universal City, but consumers report that contracts continue to list a closed storefront at 509 Main Street in Schertz as its address.

Audrey Ford of San Antonio said she hired All American Home Improvements after receiving a telemarketing call. She said she paid $39,500 up front for home improvements that were left incomplete. She said the business has made promises to continue the project, but has not returned to complete the job or issue a refund.

“I hired them before Thanksgiving,” Ford said. “They did some work, tearing stuff out in November. They left everything in an incomplete state. I’m disgusted. When kids come around here, I’m afraid they’re going to get hurt. Also, my husband had a stroke and his [physical] balance is not good.”

Joseph Turnbaigh of San Antonio said he and his wife paid All American Home Improvements $17,320 up front to install 11 windows and build a sunroom. He said five windows were installed and a slab--of the wrong size--was poured for the sunroom. After that, no work was done and Turnbaugh has been unable to reach the business by phone.

“He was supposed to install 11 windows, but only five were put in,” Turnbaigh said. “We wanted a sunroom in the back. All they did was pour a slab. I called about 30 times over the last four months to get the windows to the house. We signed the contract in Oct. 29 and he said it would be done by Thanksgiving.”

BBB offers the following advice when hiring a contractor:

Do your research. Check the company’s BBB Business Review at bbb.org before signing a contract. For a list of Accredited Businesses that meet Standards for Trust, go directly to checkbbb.org.

Get a list of references. The contractor should provide names, addresses and phone numbers of at least three clients who have projects similar to yours. Ask about their experience with the contractor. Also, tell the contractor that you’d like to visit jobs in progress.

Don’t pay cash. Pay by credit card if possible. You may have additional protection if there is a problem. Otherwise pay by check so your cancelled check can provide proof of payment. Consider using an escrow company.

Spread payments out. Do not pay too much up front. Make additional payments during the project contingent upon completion of a defined amount of work. Do not make the final payment or sign a final release until you are satisfied with the work and have proof that the subcontractors and suppliers have been paid.

Shop around. Get at least three bids in writing based on the same specifications, materials, labor and time needed to complete the project. BBB’s Request-a-Quote service is free to use and contacts BBB Accredited Businesses to quote on your job.

For more tips you can trust, visit bbb.org. For the latest news and information, follow us on Facebook and Twitter.
To check out a company and find trustworthy businesses, visit bbb.org.
Find other news story topics by visiting our Press Release News Center.
 
‹ Previous Blog Entry
 

Your Opinions and Comments


Be the first to comment on this story!


You must be logged in to post a comment.




Not a subscriber?
Subscriber, but no password?
Forgot password?

Consumer Updates Archives


WCN web hosting
Cowboy Masonry & Custom Pools
Drama Kids
John D. Foster home
Custom Construction LLC
RS Gate & Supply
Pat Brown Realtors, Inc. home
Sherwood Surveying
Caraway Ford
WCN Citizens Forum 5/28/15
Abrego Lake
Hoelschers home
East Central Driving SchoolHeavenly Touch homeVoncille Bielefeld homeAllstate & McBride RealtyTriple R DC Experts

  Copyright © 2007-2016 Wilson County News. All rights reserved. Web development by Drewa Designs.