Tuesday, July 28, 2015
1012 C Street  •  Floresville, TX 78114  •  Phone: 830-216-4519  •  Fax: 830-393-3219  • 

WCN Site Search


Lost & Found

Lost: Black cow off Hwy. 119 and Denhawken area, has a horseshoe brand with N on left hip and two ear tags. Call 830-391-5589 or 830-391-4802.

VideoLost: Heifer, near 1303 and Country View Land, went missing on June 24, reward! 210-838-0667.
Found: Horse by F.M. 2579 and C.R. 126, Floresville. Call 818-416-3372 to describe.
More Lost & Found ads ›

Help Wanted

Kitchen staff and cook needed. Apply within at Brietzke General Store & Cafe, 9015 F.M. 775, New Berlin.
Be skeptical of ads that say you can make lots of money working from the comfort of your home. If this were true, wouldn’t we all be working at home?
More Help Wanted ads ›

Featured Videos





Video Vault ›

Savvy Senior


Assistance for seniors with computer issues




E-Mail this Story to a Friend
Print this Story

Disclaimer:
Jim Miller is responsible for this content, which is not edited by the Wilson County News or wilsoncountynews.com.
May 14, 2014 | 2,255 views | Post a comment

Dear Savvy Senior,

Are there any computer software products that you know of that will let me help my parents with their computer issues from afar? They are in their seventies and frequently call me with their computer questions and problems, but I live across town and don’t always have time to get in the car and drive over to help them. What’s available that can help us?

Weary Son

Dear Weary,

Helping an elderly loved one with their computer questions or problems over the phone can be frustrating and difficult. Fortunately, there are a number of resources available today that offer remote access software that can easily help you assist your parents with their computer issues from afar.

One of the best is TeamViewer, which is completely free to use and works with Windows and Macintosh computers.

To get started, you and your parents will need to go to TeamViewer.com and install their free software on each of your computers. How-to videos are available on their site to help with the installation.

Once installed -- and with their permission -- you will be able to access your parents’ computer right from your own computer wherever you are. Both machines must have broadband Internet for this to work.

This software will give you the ability to actually see what’s appearing on your parents’ computer screen, and will let you remotely take charge of their computer so you can show them how to do something, or you can do it for them while they watch. Almost anything can be done remotely with this software. You can even keep a live video chat open at the same time you’re helping them.

If you’re interested in shopping around, some other free remote access programs worth a look include Chrome Remote Desktop (go to chrome.google.com/webstore and type in “Chrome Remote Desktop” in the “Search the store” box to find it), and SkyFex (skyfex.com), which works only with Windows.

Skype also has a screen share feature (see skype.com/en/features/screen-sharing) that lets you share your screen and video chat at the same time, but you can’t actually take control of the other person’s computer. You can only show them what they should be doing by demonstrating it on your own desktop.

Professional Tech Support

If your parents need more tech support than you are able to manage, another option to consider is to sign them up with a tech support company like Geek Squad (geeksquad.com, 1-800-433-5778), which also offers remote access capabilities to help your parents with almost any computer issue.

Whenever they would need assistance, they could call the Geek Squad toll free number anytime, 24 hours a day, or log in to their website. A Geek Squad representative would then help them initiate a remote access session, so they could remotely show them how to do something, or make repairs or adjustments to their computer. Once the call is completed, the remote control access would be disconnected from your parents’ computer.

In addition to the remote access help, Geek Squad tech support also offers free anti-virus software, they cover up to three computers (or other devices), and provide unlimited phone and in-person tech support at any Best Buy store. Costs range from $200 for one year, $279 for two years or $349 for three years, with a 15 percent discount available to AARP members.

Jim Miller is a contributor to the NBC “Today” show and author of The Savvy Senior. Send your senior questions to: Savvy Senior, P.O. Box 5443, Norman, OK 73070, or visit SavvySenior.org.
 
‹ Previous Blog Entry
 

Your Opinions and Comments


Be the first to comment on this story!


You must be logged in to post a comment.




Not a subscriber?
Subscriber, but no password?
Forgot password?

Savvy Senior Archives


Resource Links savvy senior
Savvy Senior blog bio side
Heavenly Touch homeAllstate & McBride RealtyTriple R DC ExpertsVoncille Bielefeld homeDrama Kidsauto chooser

  Copyright © 2007-2015 Wilson County News. All rights reserved. Web development by Drewa Designs.