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Consumer Updates

Scott, Trek Recall Bicycles with SR Suntour Front Forks Due to Crash Hazard

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U.S. Consumer Product Safety Commission
June 26, 2014 | 3,002 views | Post a comment

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of Product: SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles

Hazard: The front fork can break, posing a crash hazard.

Remedy: Repair, Replace

Consumer Contact: Scott USA toll-free at (888) 607-8365, ext. 2012, from 8 a.m. to 6 p.m. CT Monday through Friday, or online at and click on Safety and Recalls at the bottom of the page for more information. Trek at (800) 373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday, or online at and click on the Get Support button at the bottom of the page, then click on Safety & Recalls under Owner Resources for more information.

Recall Details

Units: About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles

Description: This recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles.

Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork’s model name is printed on the outer sides of the fork.

Click here for a list of Scott bicycles with Suntour forks being recalled:

Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork’s model name is printed on the outer sides of the fork.

Click here for a list of Trek bicycles with Suntour forks being recalled:

Incidents/Injuries: Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones.

Remedy: Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model.

Sold at: Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1,100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1,370 for Trek bicycles.

Importer: Scott USA Inc. of Ketchum, Idaho and Trek Bicycle Corp., of Waterloo, Wis.

Manufactured in: China and Taiwan
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