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Consumer Updates

Sony Recalls VAIO Flip PC Laptops Due to Fire and Burn Hazards

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U.S. Consumer Product Safety Commission
July 1, 2014 | 3,089 views | Post a comment

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of Product: Personal computers

Hazard: The computers’ lithium-ion batteries can overheat, posing fire and burn hazards.

Remedy: Repair, Refund

Consumer Contact: Sony toll-free at (866)702-7669 anytime or online at and click on the Support tab, then on Electronics and then on Product Support. Once on the Product Support site, click on the Computers & Tablets tab, then on VAIO Laptops & Desktops and scroll down to Product Alerts for more information.

Recall Details

Units: About 680

Description: This recall includes Sony’s VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have a Panasonic-manufactured lithium-ion battery and a folding touch screen that measures about 11.6 inches diagonally and a backlit keyboard. The VAIO logo is etched on the outer top of the computer, near the hinge. The model and serial numbers are printed on a black label with white lettering on the underside of the screen. To locate the label, consumers should open the computer, move the switch from the lock to the release position and flip the display.

Incidents/Injuries: Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. No injuries have been reported.

Remedy: Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer’s purchase price.

Sold at: Sony retail stores nationwide and online at from February 2014 to April 2014 for about $800.

Importer: Sony Electronics Inc. of San Diego, Calif.

Manufactured in: China
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